Ineffective communication always occurs because both parties fail to deliver or process the messages received and communication can be disconnected. Without good communication, there will be no teamwork in the workplace and there are guarantees of misunderstandings and conflicts.
Impact of Ineffective communication
When developing a communication strategy, companies should always lean towards promoting and focusing on positive communication.
However, there are times when positive communication can be difficult to come by or difficult to implement.
This makes it easy for companies to fall into default and ineffective communication because it accustoms them.
Internal communication in the workplace
Why would companies ensure that positive communication takes precedence over those that have been proven ineffective?
While positive communication can be more challenging, allowing ineffective communication can only hinder a business’s progress and possibly lead to lower productivity and reduced employee morale and engagement.
Inefficient and poor communication can lead to many problematic issues such as:
1. Creating uncertainty
Companies continue to develop a communication strategy to reduce uncertainty, stress, and conflict. However, weak and ineffective communication may leave employees uncertain about their role and the value of the company.
For example, if a manager fails to keep his staff members in the loop about the new company’s policies, employees can opt-out of the benefits they want, without breaking the rules. As a result, distrust, frustration, and conflict may arise between the parties involved.
2. The dispute over the title of the organization
Most companies will have limited resources such as budget, even office equipment, and supplies. If communication is weak and ineffective, then resources can go without the resources needed for those departments and those in need.
For example, the sales department might need a new photocopy machine because their previous one was broken.
The equipment they requested goes to the HR department that already has enough machines. Then the sales department leaves without the tools they need, which can result in productivity and frustration.
Thus, when developing a communication strategy, companies must ensure that the lines of communication between different departments and management are open and constant.
3. Lack of cooperation and teamwork
If workplace communication is weak and ineffective, staff members are less likely to risk cooperating with one another.
This then results in poor teamwork and possibly even staff differences. This would be extremely unfortunate because the core of any organization is the people working there.
Without camaraderie and strong work relationships, companies will have a hard time moving toward their goals.
4. Gossiping and friction
Poor and ineffective communication can lead to gossiping and rumors that result in tension and friction in the workplace.
If management fails to address these national issues, developing a communication strategy would be a meaningless practice because harmonious working relationships are non-existent.
Gossiping and rumors create a rivalry between team members and colleagues. Gossiping may be viewed as a past time for others, but the truth of the matter, it only makes matters worse. Bonds are broken and not easily repaired.
5. Diversification of timelines and work processes
Poor and ineffective communication work can interrupt and stop processes. When people do not know what to do, they can do things that they do not need.
For example, a person may think that he or she is in charge of finishing a particular graph, and besides, the task was already assigned to someone else.
It has lost two outcomes, confusion, frustration and the opportunity to advance a specific project.
6. Decrease morale and busyness
When communication is ineffective, it may reduce employee morale and engagement. After all, why can’t staff members trust or rely on a company and colleagues?
Communication is a skill. If you fail to do so, you risk losing your audience – whether it’s one person or a whole room full of people.
Factors such as your voice, facial expressions, choice of words and phrasing, as well as listening skills, play a role in whether or not you are an invalid communicator.
7. Lack of enthusiasm
If you do not believe what you are saying, do not expect others to do it. It is ineffective to communicate without encouragement for what you are saying.
Speaking monotonously with neutral facial expressions does nothing to make your message stand out.
When you are interrupting someone to talk, you are neglecting what you want to say. Once you interrupt someone, they can be offended and what you are trying to say will be lost.
And the style of unnecessary communication is when you are indirect. When talking to colleagues or superiors, you must talk clearly and directly about what you want to address.
If you skip what you want to say and hopefully say what you want to say, you will be at risk of confusion and misunderstanding if you do not understand what your statement says.
Conversations that fail to acknowledge his opposing viewpoint or alternatives to his ideas are monochromatic.
He is speaking as if his ideas are the only considerations. He brushes other people’s ideas and opinions into his own, and he feels inferior to his audience.
11. Lack of concision and clarity
When you add more than one filler word when speaking, it can reduce the effectiveness of your communication. Words like “eh,” “um” and “you know,” do what you’re trying to say to make it less concise and clear.
This kind of filler can distract the audience and make you feel like you’re unsure what you’re trying to say.
12. Loud and complaining
Shouting or complaining is not a useful communicative feature. People who hear shouting can be the least annoyed, and if you communicate this way on a continuous basis, they can tune in or avoid you.
No one wants to get in trouble for it rather than complain and ask for a solution instead of being direct.
What Are the Benefits of Effective Communication in the Workplace?
There are numerous benefits to effective communication. You may be wondering how effective communication can make big changes in the workplace. Let’s learn how it will benefit you.