A Remote Receptionist is like your in-house receptionist, they perform many of the same tasks but they work remotely. They handle incoming calls, take messages, transfer calls, make outbound calls and more!
This is a common problem facing small and startup companies If you think you can skip investing in a receptionist for your business, think again.
Here is the real skinny of great customer service. If you hold just over 5 percent of your customer base, this can affect your profit anywhere from 25-25 percent. But how do you maintain your customer base? It’s not complicated. The solution is simple, and luckily, the best way to keep your customer base is simple.
As a consumer, you know how it feels to hold your problem, send it to an answering machine, or move it to multiple people before you solve your problem. Best of all, just like any other number worst, or annoyingly annoying When it comes to ensuring customers are happy and returning to your business, you want to make their experience with your company enjoyable, personal, easy and fast.
In today’s business world, competition is fiercer than ever. Before the Internet became a household, everyday item, companies simply had to compete with their location of the place. Now, not only do you have to compete with local businesses, but you also have to fight your niche companies around the world. It can be overwhelming.
But fortunately, the best way to differentiate yourself from the competition is to give the user experience the highest priority. After all, you are serving people, not machines. People talk and people will be loyal to a business that gives them a satisfying and rewarding experience.
Did you know that if a customer has a bad experience they tell at least 15 people? However, the flipside is also true. Customers who have had a good experience with a company will simply tell their friends, family and social networks about it. And the younger the customer, the more likely they are to be loyal to a company based on experience only, the price regardless of the product or service.
So, how can you ensure great customer experience and reap its benefits? The easiest way to make sure your clients and customers are enjoying their transactions with your brand is to outsource this important aspect of your business to a leading specialist. Arsenal remote receptionists are the latest in enterprise companies to ensure the top-notch customer experience
If you get your business to a point where you need a receptionist, it’s important to take your time to carefully consider and understand the benefits of hiring a remote receptionist. But first, we will explain what a remote receptionist is. There are a variety of remote receptionists out there, and each one offers its own unique way to help your organization grow.
What is a Virtual Receptionist?
Virtual receptionists do essentially the same thing as internal receptionists. They would answer needed calls and emails, set up appointments, connect people within the organization, and make direct and field calls and queries to the right people or departments. In short, no remote receptionist is still in a customer-facing position, even if they are off-site and have never set foot inside the office.
When it comes to outsourcing your critical receptionist system, there are two options available that you can take advantage of in one of two options:
You can hire a virtual, or remote receptionist for your company.
The virtual receptionist provides a personal touch to the customer experience. However, it is a more valuable option than a robotic system. Virtual or remote receptionists perform virtually the same tasks that an onsite receptionist will do.
You can use an auto-answer mechanism.
Automated systems can work if you’re just getting started and on a tight budget. However, keep in mind that the mechanical system lacks the personal, humanizing touch that a virtual receptionist can provide. Also, a virtual receptionist can easily pioneer the strategy when dealing with customers. The truth is, your customers are people and they have human needs and emotions that just a robot cannot address very well. In most cases, they will not be able to address all those needs or concerns at all.
It is incredibly frustrating to go with such an automated service that is stylish and robotic. The lack of flexibility and nuisance in computerized systems can upset customers and prevent them from ever dealing with your company. The truth is, your customers are better off working with non-personal robots.
Here at North First, the frustration we have with providing an automated service that doesn’t work for your customers’ unique and very personal needs is something we know and know. Your customers are some of your company’s most important assets. Investing in a virtual receptionist is one way to show them that you care about their experience and are interested in serving them.
A virtual receptionist is a real person who works for your business from a distance. They will answer all incoming calls and direct them to the correct place. Virtual receptionists can quickly respond to questions, comments, and provide all sorts of useful information and a human touch on communications and interactions that an automated system simply cannot accommodate.
Why get a virtual phone receptionist?
There are many reasons to invest in a virtual receptionist for your business. The most significant benefit of partnering with a virtual receptionist is that he or she will significantly improve your customer service reputation. With more and more robots approaching their operational forces in intriguing, metallic weapons, the biggest concern of recently surveyed customers is that they will not be able to talk to people when they need help with a company’s product or service.
When customers are increasingly able to talk to people when they are in need of stress or anxiety, they do not need to know that the receptionist has been recruited from afar. It doesn’t matter to your customers if the receptionist is working in your office or outside. They just want to know if the receptionist can solve their problem quickly and efficiently.
What are the other benefits of hiring a remote receptionist?
When you hire an internal receptionist, you will spend a lot of money on retaining a dedicated employee. For smaller companies and start-ups, the cost of paying competitive full-time pay, the cost of temptation benefits, desk and office space, and the hiring of quality receptionists can make it cost-effective. If you are still growing your business, this is a great choice to outsource your receptionist work. Even established companies can benefit by outsourcing their receptionist responsibilities.
It takes a lot of time and staff resources to interview talent, interview the qualified candidates, get the resources to hire and train new employees. Time and personnel resources are limited, and these are not something you can scale. But if you outsource your receptionist to a company that specializes in the talent search, training and recruitment, you will save time and energy on your staff.
Think of it this way; If your direct competition hires a receptionist to accept customer questions and 24/7 concerns, doesn’t it make sense for you to do the same? Your ideal customers can expect 24/7 access to a knowledgeable, supportive person who can field their questions and address their concerns 24 The offer of 24/7 access can create or break your customer loyalty and retention rates.
Remember, it takes a lot less money and time to retain a previous customer than a new customer. If your customer has a bad experience or if someone does not have the right to answer their question, they can jump on the ship and go to your competitor’s store.
But by hiring a virtual receptionist, your customers will have access to a support person 24 hours a day, seven days a week, at no extra cost if you want to invest in an internal reception company. Some virtual receptionist services provide support 365 days per year, which can be incredibly beneficial for some industries and niche.
There is room for growth
So your company grows and you find that you don’t have to outsource your receptionist responsibilities for an entire week. Outsourcing centers provide flexible contracts and arrangements to accommodate your needs.
Studies show that investing less than 5% of customer service and support strategies can give you a significant ROI. When it comes to hiring a remote receptionist, you are investing in the continued growth of your organization. You are showcasing their customer base that you care about their experience and you are a serious company committed to making a positive impact on your industry.
With a minimal investment in this important component of your organization’s infrastructure, you will see an ROI anywhere between 25% and 95%. Other forms of marketing don’t even come close to that level of ROI.
How does it work
Finding a virtual reception company that is going to work for your needs doesn’t have to be complicated or stressful. When you first start researching remote receptionist services, look for one that provides 24/7/365 support for your company. Having continuous access to your customer support services is critical to your company’s reputation and your brand’s ability to stay competitive.
Also, find a remote receptionist company based in the United States. While you may be tempted to choose a foreign company, these types of call centers can create a barrier to communication for your customers. This is the opposite of what you want. Above all, good, clear communication is important to make the customer experience easy and enjoyable.
Once you’ve signed up with an anonymous remote reception company that meets your needs, it gets easier from there. When you partner with a remote receptionist organization, you can be sure that the most important calls to your business will be answered quickly and efficiently. Your new remote receptionist will send calls directly to where you need to go.
When you decide to hire a remote receptionist, you are making a significant investment in the future of your company. There is no substitute for continuous, transparent, first-level communication and support for your valued customers. This is a necessity in today’s competitive, fast-paced and highly connected business world.
In the Internet age where a post can be visible for days, months, and years and shared with countless people, bad reviews can stop your momentum and make your business sink fast. But when you offer complimentary services to your clients and customers, be sure to risk your negative customer experience and cure negative reviews and the risk of poor business reputation.
What will your remote receptionist do for you?
A Remote Receptionist is the key player in your organization’s continued growth. Outsourcing critical receptionist work will enhance your business by enabling you to save time, money and staff resources. Customer service and support will help you find and retain loyal customers.
Make sure your customers don’t have to say bad things about your product or service. Positive word-of-mouth is one of the best ways to market your company and enable it to shine!
They serve to solve problems facing small businesses everywhere. Early success in small business and subsequent growth in customer management means more calls than privately managed calls Remote receptionists can help ease the burden of handling these client calls, so you can focus on serving customers and growing your business.
What are the benefits of remote receptionists?
Studies show that despite the improvement of customer service technology, customers still prefer to interact with people. Remote receptionists can still bring a personal touch to your calls, providing a friendly, professional person who looks like they are sitting in your office. Your callers get the attention they deserve and you save on hiring a full-time worker.
There are many direct benefits to hiring a remote receptionist:
- Remote receptionists can provide feedback to customers outside of business hours. Instead of allowing potential sales opportunities to go to voicemail, provide virtual receptionist services of flexibility.
- Remote receptionists can help businesses save money. With remote receptionists, business owners only have to pay for the time spent directly on the call. The training and employment overhead required for internal receptionists can be completely avoided, an expense-saver that can be invaluable when growing a business.
- Remote receptionists can handle callers when you’re too busy to talk. Remote receptionists can engage with prospects, handle customer issues and inquiries, and collect critical information if you are otherwise busy.
- Remote receptionists can improve customer satisfaction rates. Human connection increases customer loyalty, and surveys show that live receptionists can have a big impact on customer loyalty and retention.
How Do Remote Receptionist Services Work?
- Customers and new clients call your business number
- The call was forwarded to the remote receptionist’s line
- They answer the call with a customized greeting
- After determining customer requirements, they either resolve the issue directly or forward a call to a worker or receive a message.
How to Become a Work From Home Receptionist
Our experience with remote work comes from both the nature of the VirtualPBX staff and our customers who use VirtualPBX business phone plans.
We have been developing our phone system for over 20 years, so most companies have looked at what works and what doesn’t work when they try to get hired from home receptionists for their work. The advice below is to see how we work for others in the direct hiring process
You Can Maintain a Professional Image at Home Make sure that the first one that gets lost in the mix when people consider working from home is that you still need professionalism for your employer. Home reception often involves video conferencing as well as fielding phone calls with inbound callers, so designing an ideal home office with a separate space suited to healthy productivity is not as important as building your bed from right to left.
Keep in mind the business telephone etiquette Even if you design an ideal home office, it can be difficult to draw the lines between a home receptionist’s ongoing hesitation and the conversations you have with customers. Keep background noise to a minimum and always follow these steps of good telephone etiquette to make sure you keep your callers and employers happy.
Respect Your Work Time Another way anyone who might stumble in their search for exemplary work at home is to fail to respect the operation time. While there is some flexibility for homeworkers, drawing healthy boundaries about your work hours and applying them is just as important for home workers who visit an office every day for
Make sure your home office can honestly support remote work, most employers will provide the technical support they need to set up workstations for their home receptionists, but it’s always best to review your own technician as well. Competing for a receptionist job at home may not be able to say that your home meets all network requirements for VoIP, but it will certainly make you a more attractive candidate.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet visitors and guests entering the establishment, determine nature and purpose of visit, and direct them to specific destinations
- Transmit information or documents to others through the use of computer, mail, or facsimile machine
- Scan, copy, compile documents as needed
- Process daily deposit of checks via Remote Capture Scanner
- Manage/maintain postage machine, process daily outgoing mail and route incoming mail to intended recipients
- Assist with shipments from carriers such as DHL, FedEx, UPS
- Provide information about the company, such as the location of departments or offices, employees within the organization, or service provided
- Assist other departments as needed
- Other duties as assigned
Essential Skills and Experience:
- Knowledge of principles and processes for providing customer and personal services
- Knowledge of administrative and clerical procedures
- Basic knowledge of phone, voice mail, and electronic mail systems
- Basic knowledge and use of computers to enter data or process information
- Ability to represent the company and communicate with people internally and externally
- Ability to use appropriate telephone etiquette
- Strong interpersonal and communication skills
- Valued but not Required Skills and Experience:
- Proficiency in Microsoft Word and Excel
- Reporting to this Position: No Direct Reports
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical demands: While performing duties of the job, the employee is occasionally required to stand; walk; use hands and fingers to handle, or feel objects, and use of computer; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
- Strong Writing Skills
- Strong Organizational Skills
- Strong Computer Skills
- Knowledge of Social Media
- Ability to Research and Summarize Information
- Proposal Writing Expertise a plus
- Microsoft Office
- Knowledge of Graphic Design Software a plus
Companies will Look For:
- A person with a natural curiosity and eagerness to learn.
- Good interpersonal and organizational skills with the ability to work in cooperative team environments.
- Great team participation skills.
- Solid understanding of the development lifecycle.
Ability to work closely with a global team of individuals.
- Excellent written and verbal communication skills with the English language.
- 2-3 years of experience is recommended.
- Fluent in today’s latest social media platforms.
- General understanding of business development.