Enhance emotional intelligence skills in workplace

(Last Updated On: January 31, 2020)

Emotions are your strength. It’s not obstacles. In fact, strong emotions, anger and frustration can push us forward. The prerequisite is to handle it properly. Some researchers estimate EI liable for as much as 75% of a person’s ability to succeed.  Some people lacks it. They have low emotional intelligence. How to improve emotional intelligence skills?

Self-awareness is the ability to understand and interpret your own mood, emotions and internal skills. Recognize how mental intelligence affects interaction in the workplace. Develop a clear understanding of self-awareness, self-management and interpersonal dynamics. Use the Counterproductive Trend Management Strategy. Contact professionally and effectively – in all circumstances. In a competitive workplace, developing your EQ skills is vital for your professional success.

According to Goleman, the fundamental principles of mental intelligence include: Self-awareness – recognizes personal emotions, emotional triggers and limitations. Self-control – the ability to manage the emotions so that they do not have any negative effects.

What is emotion

As per the source, in the 20th century, Paul Ekman identified six basic emotions (anger, disgust, fear, happiness, sadness, and surprise) and Robert Plutchik eight, which he grouped into four pairs of polar opposites (joy-sadness, anger-fear, trust-distrust, surprise-anticipation). Therefore, concepts of emotional intelligence is not very new. Famous emotionally intelligent leaders have contributed a lot to the society. Therefore, there will be found a lot of emotional intelligence examples.

Emotion is the mother of ego, anger, jealousy, revenge. It also gives birth to your kindness, helpfulness and giving mentality. There are some emotional intelligence theories. Some people even don’t bother what emotional intelligence skills are. The questions are, how to improve emotional intelligence? Why is emotional intelligence important?

So it’s all up to you what kind of traits you want to dominate you. There are many emotional intelligence examples that can be mentioned.

It’s up to you. Yes you can handle it. Emotional intelligence articles and training can improve your emotional intelligence skills in the workplace. You know its meaning. In fact, in some cases you do it deliberately. And in some cases, not.

How you are superior in office

You and your colleagues are qualified. They are smart. Your colleagues have skills. They are good teammates. But..

One trait can be able to keep you ahead of them. You can supersede everyone. Because you are poised on your emotions that others may not. Corporate offices conduct emotional intelligence appraisal considering the benefits of emotional intelligence skills. Everyone needs to consider ways to  improve emotional intelligence.

Why emotional intelligence important

Because, you can keep yourself cool in every situation. You can handle difficult clients. People gets positive motivation from you. You can control rage. Your boss knows you are confident. You are a good finisher. Because you are systematic. You have improved your emotional intelligence.

People think you can handle stressful situation. You can work under pressure. Moreover, you always handle everything with smile in the face as you have concentration on improving your emotional intelligence.

Colleagues come to you to recharge them when they feel demotivated. That’s your strength. It’s your secret of success. You can improve your emotional intelligence by examples and reading articles related to it. There are many other ways.

You are a good team builder. Therefore your success rate is higher than others because you have attention to improve emotional intelligence.

Why some people fails

Emotions turn backfire to some. Yet emotions are not supposed to be the block.

Rather, the barrier is our inability to control emotions in many situations.

And our failure to know how to react to emotions when we are in public. I know a very good employee whose all achievements marred because of his inability to control higher rage. As a result, people usually don’t to come in contact with him.

This emotional inability is not come overnight. It has created profound impact on mind. People with this negative emotions cannot with over situation. As a result, they show temper. They back bites. So, most of the colleagues don’t prefer their company.

EI term first originated

Emotional Intelligence (EQ or EI) is a psychological term. Peter Salovey and John Mayer created this. It gained popularized by Dan Goleman in his book published in 1996.

So, what is it and how to capitalize it?

EI is the ability to:

  • recognize,
  • understand
  • Analyze, and
  • manage

Influence our own emotions as well as the same of others. By this, anyone can improve emotional intelligence skills.

Why it carries value

Employers likes having abilities and skills of the employees. You cannot go ahead without education, skill and abilities in the office.

Emotional parts are very crucial in present era. It’s important that we focus on being human. Emotional attributes differentiate a human being from a robot. It is a way to improve emotional intelligence.

Companies need human being to run the machines. Human being is prone to interact and communicate with other members of their teams. In fact, it is their biological tendency.

Established businesses require human for various reason. Because many things on the business cannot be decided by robotics. It opened requirements to improve emotional intelligence.

Employers have figured out they must have employees with intellect and emotional intelligence in the workplace.

What employers need

Leaders are to undergo through stress  and challenges. Sometimes, this instability of mine causes behavioral breakdown. And, leaders with strong Emotional intelligence skills can handle this situation with self control.

Emotional intelligence is the advanced level of soft skill. It’s coverage is huge. Emotional intelligence skills capture everything that we listen and communicate. Moreover, it triggers us to resolve conflict. It creates need to improve emotional intelligence.

Emotional intelligence articles help us to work together and stay motivated. It also helps to motivate others. As a result, when employees are motivated and outperform, growth is inevitable.

How EI plays roles in office

Emotional intelligence skills is a trait that must be used effectively to get outcome. It-

  • Diffuses emotional situations,
  • Finds win win solution
  • Builds successful team
  • Makes positive outcome
  • Improves mental stance
  • Overcomes Personality clash
  • Handles toxic employees
  • Increases relationship
  • Turns themselves diplomatic
  • Helps resolving sensitivity, etc.


Emotional intelligence skills can be achieved. Significant categories are-

  • Empathy
  • Motivation
  • Social skills
  • Self-regulation
  • Self-awareness
  • Social awareness
  • Relationship management
Diversity of Emotional Intelligence

Diversity of Emotional Intelligence

Why EI Can Matter More Than IQ

In his popular 1995 book by famous American psychologist, Daniel Goleman, Emotional Intelligence: Why It Can Matter More Than IQ he opined that emotional intelligence skills are more important than IQ for success in every aspect, like, professional, academic, personal, social, psychological, and interpersonal part of anyone’s life. As per Goleman, emotional intelligence examples include the following five key elements:

  • Self-regulation
  • Social skills
  • Self-awareness
  • Empathy
  • Motivation

Ways to improve emotional intelligence

It is reasonable to ask, how to improve emotional intelligence in the workplace. There are some proven ways to improve emotional intelligence. And, persons from any age can earn it through practice.

  • Meditate
  • Take responsibility for your actions
  • Strive for balance
  • Analyze how your actions affect others
  • Sleep well
  • Pay attention
  • Prioritize other’s need
  • Assess your environment
  • Take care of your physical and mental health
  • Think twice before action
  • Control your reaction with others
  • Make a self assessment
  • Assess how you handle stress
  • Manage negative emotions
  • Talk logically
  • Enhance empathy and fellow feeling
  • Careful about your emotional triggers
  • Careful about stressors
  • Notice your gesture & posture
  • Listen thoroughly
  • Bounce back from adversity
  • Make eye contact
  • Control your tone of voice
  • Acknowledge other’s perspective
  • Know expectation people have on you
  • Learn problem solving
  • Recognize other’s contribution
  • Avoid unnecessary confrontation
  • Find purpose and meaning
  • Focus on we, instead of I
  • Notice what makes you angry, sad or frustrated
  • Express appropriately
  • Make eye contact
  • Look face to face

These are the major criteria that gives us answer, how to improve emotional intelligence in the workplace.

Why Emotional Intelligence matters

There are a huge benefits of emotional intelligence in the workplace. Personality and emotions are linked up with each of us. You can’t control always how something makes you feel. Because, it depends of different factors. Emotional intelligence is one of the major examples.

However, emotionally intelligent people can control how they react. They can learn to read and influence other people’s emotions and reactions. It is a two way benefits.

Building and maintaining relationships is important for organizations. Because, it impacts of culture and employee engagement.

Teamwork is related to their motivation and job environment. And, EI has a synergistic role for building teamwork. It is one of benefits of emotional intelligence in the workplace. 

Interactions among employees play a big role for organizational development. And, helping employees develop this skill has big payoffs. As a result, employers invest lot of attention, time and  money for this improvement.

Every human has emotion. Its natural. How intelligently we use it that determines our success in personal and professional life.

The way we dominate our emotions are our victory.

Emotions should not dominate us.

There must have some incidents in life when emotions dominated your work. Everyone has this.

Maybe you received a rough email. And you interpreted this wrong way. On a contrary, you wasted your valuable time for an insensitive response. Finally, your mind also turns unstable.

Behaviors of Emotionally Intelligent People

Behaviors of Emotionally Intelligent People

May be your boss blamed and rebuked you over a grave matter where you even don’t involve in. As a result, you reacted to boss and situation went worse.

Think, you heard from one of your your colleague that some other colleague stigmatized you for any reason. Without verifying, you rushed to that colleague and relationship damaged forever.

Over time, these interactions lead to stress and disengagement. And you got isolated. You started feeling yourself  inferior. As an individual, you lost your team spirit. Your office networking shrunk. Finally, you lost reputation. Here lies the success to extract benefits of emotional intelligence in the workplace. 

How to determine emotional intelligence standard

Smart employers pick up employees with higher emotional intelligence skills. Moreover, this trait has now been a prerequisite for the employability skill of the future job seekers. It is the trend for future jobs. It is a way to develop emotional intelligence.

Interview board now asks such questions that reflect mental  stance and intelligence of the candidates in the difficult situation. For example

• Do you admit or confess when you are wrong? What do you decide?
• What was the last time you failed at something? How did you overcome

• What when a person say bad about any other in his absence? How do you handle

• Do you have a winning tendency all the time? Why or why not?

• What are your self confidence? Self esteem? Motivation factors? Demotivation factors? emotional strengths? Weaknesses?

• When was the last time you received negative feedback? How did you feel?

• What if you need to give other any favor?

• Have you ever been frustrated at work? If so, how did you resolve it?

Building emotional intelligence in Existing Teams

Some examples are-

  • Train them to practice we, instead of I
  • Keep them motivated
  • Clarify them your expectations level
  • Make some Leaders with rich EI whom others will follow.
  • Help team practice to differentiate emotions and personality
  • Members of team should feel valued in the company
  • Take regular KPI based feedback on improvement
  • Ensure positivity training for team
  • Encourage stress management practices
  • Recognize success
  • Counsel and mentor at individual level
  • Clarify its importance to the team

Popular Books

The reader will find these books knowledgeable to enrich more understanding to improve emotional intelligence.(source):

  • Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves (Amazon)
  • Emotional Intelligence: Why It Can Matter More Than IQ by Daniel Goleman (Amazon)
  • HBR’s 10 Must Reads on Emotional Intelligence by Harvard Business Review, Daniel Goleman, Richard E. Boyatzis, Annie McKee, and Sydney Finkelstein (Amazon)
  • EQ Applied: The Real-World Guide to Emotional Intelligence by Justin Bariso (Amazon)
  • Emotional Intelligence: A 21-Day Step by Step Guide to Mastering Social Skills, Improve Your Relationships, and Boost Your EQ by David Clark (Amazon)
  • Primal Leadership: Unleashing the Power of Emotional Intelligence by Daniel Goleman, Richard E. Boyatzis, and Annie McKee (Amazon)

A book list is also provided here

Take away

We have discussed ways to improve emotional intelligence. Read more articles on the internet on his. Emotions can be an intelligent tool, in regards to personal life and work. emotional intelligence gets popularity. Because, it helps learning to read situation and react accordingly.

This skill influences other people’s emotions and reactions. Therefore, you can lead emotional intelligence examples when you can read them well. There are many emotional intelligence articles. Also you will find lot of emotional intelligence books. Emotional intelligence tests can also be handy. As a leader, I believe you can do it now. You should also Improve your top soft skills that employers will look for future

Emotional Intelligence Training

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