telephone etiquette tips
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Modern telephone etiquette tips for professionals

(Last Updated On: January 6, 2019)

Every one of us can talk over the telephone; but how many of us can do it appropriately? Are we sure we can bring a win-win outcome through having a phone call? What might be considerable and can set up benchmarks for a successful telephone conversation? What are modern telephone etiquette tips for professionals?


Think through exactly what you plan to say and discuss BEFORE you place a call.

Know whom are you talking to, to make sure to talk to right person

Introduce yourself

Introduce thyself and the organization always at the beginning of all calls.


Ask permission if the recipient has time to talk

Clarify the purpose of the call at the beginning of connection

Ask permission if the phone call needs a recording

Ask before putting the caller on hold

Politely put off receiver asking ‘I will call you later’ in case any collision might be taken place

Greet and Smile

Keep a ‘smile in your voice.’

Greet properly, humbly, respectfully, politely. Because recipient will definitely love it.

Be submissive, because recipient will love positive mentality people. We will not be dominating whatsoever. It belongs to modern telephone etiquette tips for professionals.


Say only necessary talks

Keep the talk short

Tone and Voice

Make sure the voice must create a pleasant visual impression over the telephone

Be sensitive to the tone of your voice. Because the listener don’t see your

Speak into the telephone receiver with an even and low tone of voice.

Speak clearly and slowly, especially when leaving messages


Not to allow interruptions to occur during conversations. Do not carry on side conversations with other people around you.

Build the habit of always turning off your cell phone ringer when entering a meeting, restaurant, theater, training class, or other relevant place.

Don’t allow yourself to be distracted by other activities while speaking on the telephone because you cannot pay full attention.

A telephone can talk through your voice, use it properly

We not recommend rustling papers, chewing and eating, working on the computer, or speaking with someone else during your talk.

Answer the telephone as quickly as possible while it’s ringing.

It belongs to modern telephone etiquette tips for professionals


Make time for a proper ending,

Don’t drop phone suddenly, because it will cause negative impression

Summarize, paraphrase and close.


Takeout of telephone etiquette tips

These are some basic rules for telephoning. Everyone can talk, but the smart people can  create impression. The smarter you are, and the purposeful is your telephone etiquette. These are some of telephone etiquette tips for professionals in present time. It should be one of very useful ingredients to convert failure into success in life.

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Ahemed Shamim Ansary

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